Repair and protection
Phone got wet: what matters now
Stop testing it. After liquid contact, preventing further damage comes first.
In brief: Stop using it, do not charge it as a test, and bring it in for examination promptly. Rice, a hairdryer and repeated startup attempts will not help.
The first steps
- Stop using the device. Switch off the device if possible.
- Disconnect cables and accessories. Do not charge a device that may be wet inside just to test it.
- Gently dry the outside. Use a soft cloth and keep the device away from heat sources.
- Have it examined promptly. Bring it to us with a brief account of what happened.
Why rice is no substitute for repair
Rice does not remove drink residue from inside the device and is no substitute for examination. Small particles can enter openings. Do not use a hairdryer or heater, and do not insert anything into the charging port.
Just a port warning, or fully submerged?
A moisture warning in the port is not the same as a fully submerged device. After submersion, a spilled drink or a malfunction, do not repeatedly switch it on to see whether it works again. A device can still be affected inside even if it looks dry outside.
What we need to know
What liquid was involved, when did it happen, and was the device used or charged afterwards? Also mention any display, camera or sound failures. This information helps with the initial diagnosis.
What happens in the workshop
At Stuttgart Phone, the initial diagnosis and repair estimate are free. We examine the device, discuss the options and tell you the price before you approve the repair. Whether it can be repaired and whether data can be preserved can only be assessed after examination.
Need a hand? We’re happy to help.
Come and see us at Marienplatz. We’ll be happy to advise you and work out the right next step for your device together.
70178 Stuttgart · at Marienplatz
Monday–Friday 10 am–6 pm · Saturday 10 am–4 pm