Battery & charging
Smartphone not charging reliably
The right information helps narrow down charging problems.
First, establish what happened
When did the problem start? Did the smartphone get wet or fall? Is the cable loose, or does it only charge in a particular position? Describe what you notice. The battery, port, cable or other components may be involved.
Compare accessories only if the device is dry and undamaged
If there is no liquid damage or visible damage, you can try another intact, suitable cable and charger. Bring your usual accessories for diagnosis. If a liquid warning appears or the device has been exposed to water, do not keep charging it to test it.
Do not use tools in the charging port
Avoid needles, metal tools, liquids and force around the charging port. Visible dirt does not prove it is the cause of the fault. If unsure, have the port checked.
Diagnose first, then decide on replacement
Tell us the model and symptoms. The initial diagnosis and estimate are free. We explain which repair makes sense and what it costs. We do not assume that a battery or charging port needs replacing based only on an online description.
Together, we find out what your device needs.
The initial diagnosis and estimate are free. Drop by during opening hours or reserve an appointment.
Reserve an appointment ↗(0711) 83 88 23 69