Before your visit
How to prepare your device for repair
A little preparation makes workshop check-in easier.
Note the fault and model
Give us the full model name and describe when the problem began. Information about falls, liquid exposure, previous repairs and accessories used is helpful. You do not need to open the device to collect this information.
Back up your data if the device works normally
If it is safe to use your device, make a current backup before handing it over if possible. Do not turn a wet or failed device back on or charge it just to make a backup. Tell us if the fault prevented you from backing up.
Do not put passwords in the appointment form
Do not enter device passcodes or account passwords in your online reservation or send them unsolicited by email or WhatsApp. If unlocking is needed for the agreed diagnosis, we will discuss a suitable approach in person. Remove unnecessary SIM cards and storage media if possible.
Reserve an appointment or drop by
You can reserve your visit online or drop by during opening hours. A reservation alone does not place a paid repair order. After the free initial diagnosis, we discuss the work, parts and price. Only then do you decide whether to place an order.
Together, we find out what your device needs.
The initial diagnosis and estimate are free. Drop by during opening hours or reserve an appointment.
Reserve an appointment ↗(0711) 83 88 23 69