Screen
Cracked screen or unresponsive touchscreen?
What to look for and what information helps the workshop.
Describe the symptoms as precisely as possible
Is only the glass cracked, or are there lines, black patches or flickering? Does touch still work everywhere? Also tell us whether the fault followed a fall, pressure or liquid exposure. Different symptoms can require different checks.
Check simple causes if the device is undamaged
If there has been no fall, visible damage or liquid exposure, check whether a case or screen protector is affecting the display. Gently clean the surface with a soft, dry cloth. If the problem persists, have it checked. A black screen does not automatically mean only the display is affected.
Do not press on visible damage
Do not push cracked glass back into place or insert objects between the display and case. If safe use is still possible, back up important data before handing over the device. If liquid damage is possible, do not turn it back on to do this.
Choose the appropriate repair
For a price enquiry, we need the manufacturer and exact model variant. Glass, display and other faults cannot always be distinguished from a description alone. We check the device for free and discuss the appropriate work before any costs arise.
Together, we find out what your device needs.
The initial diagnosis and estimate are free. Drop by during opening hours or reserve an appointment.
Reserve an appointment ↗(0711) 83 88 23 69